Legal
REFUNDS & RETURNS
Last updated: September 2026
1. All Sales Are Final
MOGGED does not accept returns or exchanges. Every order is final. This is not an oversight — it is a deliberate part of the brand. We don't back down, and neither do you. By placing an order you acknowledge and accept this policy.
2. Doesn't Fit? Gift It.
Sizing isn't a reason to send anything back. If a piece doesn't fit the way you hoped, gift it to someone it does fit, tailor it, or make it part of your story. We provide detailed size guides on every product page — use them before you order.
3. Don't Like It? Resell It.
Changed your mind? Not your thing? Resell it, trade it, or pass it on. The MOGGED community is built on owning your choices, not reversing them. There is no buyer's-remorse exit here.
4. Shipping
All orders are shipped from the United Kingdom. Orders are processed and dispatched within 1–2 business days, then typically take 7–10 business days to arrive depending on your location. Shipping times are estimates and are not guaranteed; delays caused by carriers, customs, or circumstances beyond our control are not our responsibility. Risk of loss passes to you upon successful delivery to the address you provided.
5. Damaged or Incorrect Items
If your order arrives damaged, or you receive the wrong item due to an error on our end, contact us at legal@moggedby.com within 7 days of delivery with proof (photos of the item and packaging). We will review the issue and, where the fault is ours, dispatch a correct replacement at no additional cost. This is the only exception to our no-returns policy and applies solely to errors or damage caused by us — not to sizing, preference, or buyer's remorse.
6. No Refunds
We do not issue refunds. Replacements for our errors are handled as described above. There are no partial refunds, price adjustments after purchase, or returns for store credit.
7. Orders That Don't Arrive
If your order hasn't arrived within 30 days of dispatch, contact us at legal@moggedby.com with your order number. We will investigate with the carrier and, where the item is confirmed lost in transit due to a carrier error, arrange a replacement. Claims must be made within 30 days of the estimated delivery date.
8. Customs & Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not covered by MOGGED. We are not liable for delays caused by customs clearance.
9. Contact
For any questions about this policy, contact us at legal@moggedby.com